Dip Dust ("Dip Dust", "we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, subscribe to updates, submit enquiries, or engage with our business.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Dip Dust is a UK-based food innovation and flavour enhancement brand.

For the purposes of data protection legislation, Dip Dust is the Data Controller of your personal information.

For any privacy-related enquiries, please contact:

Email: info@dipdust.co.uk

Website: www.dipdust.co.uk

2. Information We Collect

We may collect and process the following information:

Information You Provide

When you:

• Complete a contact form

• Submit an enquiry

• Request information

• Apply for partnerships or collaborations

• Register interest in products

• Subscribe to newsletters

• Contact us by email

We may collect:

• Name

• Company name

• Email address

• Telephone number

• Postal address

• Business information

• Enquiry details

• Any information you voluntarily provide

Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on pages

• Referral source

• General geographic location

This information helps us improve website performance and user experience.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries

• Provide requested information

• Process partnership and collaboration requests

• Manage investor enquiries

• Improve our products and services

• Improve website performance

• Send updates where consent has been provided

• Prevent fraud and misuse of our website

• Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process personal information on one or more of the following lawful bases:

Consent

Where you have agreed to:

• Receive marketing communications

• Subscribe to newsletters

• Join waiting lists

Legitimate Interests

To:

• Respond to enquiries

• Improve our services

• Manage business relationships

• Protect our intellectual property and business interests

Legal Obligation

Where we must process information to comply with applicable laws and regulations.

5. Marketing Communications

If you choose to subscribe to updates, we may send:

• Product announcements

• Launch updates

• Business news

• Partnership opportunities

• Promotional content

You may unsubscribe at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

We will never sell your personal information to third parties.

6. Sharing Your Information

We may share information with trusted third parties including:

• Website hosting providers

• Email marketing providers

• Analytics providers

• Professional advisers

• Legal advisers

• Accountants

• Technology providers

We only share information where necessary for legitimate business purposes.

All third parties are required to protect your information appropriately.

7. Investor and Partnership Enquiries

Where you submit information regarding:

• Investment opportunities

• Licensing opportunities

• Manufacturing partnerships

• Distribution agreements

• Commercial collaborations

Your information may be retained for the purpose of evaluating and managing those discussions.

Confidential information shared during formal discussions may be subject to separate confidentiality agreements.

8. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Operate the website

• Improve functionality

• Measure website performance

• Understand visitor behaviour

Cookies may include:

Essential Cookies

Required for website functionality.

Analytics Cookies

Used to understand how visitors interact with the website.

Marketing Cookies

Used to measure advertising effectiveness where applicable.

You can manage cookie preferences through your browser settings.

Further information can be found in our Cookie Policy.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected

• Meet legal obligations

• Resolve disputes

• Protect our legal rights

Retention periods may vary depending on the nature of the information.

10. Data Security

We take reasonable technical and organisational measures to protect personal information from:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

While we take security seriously, no internet transmission can be guaranteed to be completely secure.

11. International Transfers

Some service providers may process information outside the United Kingdom.

Where this occurs, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

12. Your Rights

Under UK data protection legislation, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of information

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability

• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details below.

13. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will delete it promptly.

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

Users should review the privacy policies of any external websites they visit.

15. Intellectual Property and Business Protection

Information submitted to Dip Dust through contact forms, enquiries or business discussions may be retained to protect our legitimate business interests, intellectual property rights and commercial relationships.

Nothing in this Privacy Policy grants rights to use, reproduce or commercialise any Dip Dust products, concepts, branding or intellectual property.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

We encourage users to review this policy periodically.

17. Contact Us

For privacy enquiries or requests relating to your personal information, please contact:

Dip Dust
Email: info@dipdust.co.uk
Website: www.dipdust.co.uk

18. Complaints

If you are unhappy with how we handle your personal information, you have the right to contact:

Information Commissioner's Office

You can find further information on the ICO website and details on how to make a complaint.

Privacy & Cookie Policy